Practical guides on margins, KPIs and organisation, written for people who run a business, not for accountants.
A composite KPI is one number built from several simple ones. Altman’s 1968 Z-score is the most famous case; OEE, RevPAR or revenue per…
Revenue is what you have sold, not what you have earned nor what you have collected. When it matters less than it seems, and…
A chatbot answers a question; an agent completes a goal. Adoption among small businesses is growing faster than in large companies — but the…
Your property is not judged on its own — it is judged side by side with ten others, all open on the same screen.…
An hour you don't sell today, you can't sell tomorrow — true for a beautician, a hairdresser, a doctor. Three levers that always come…
The customer is already in the shop, wallet in hand. Getting them to spend a little more costs a fraction of what it costs…
The most underrated document in a food service business is not the balance sheet. It is the menu — and in two minutes it…
You find a seasonal worker who turns out to be good. When the season ends, do you keep them knowing they will weigh on…
21% of garments produced in fashion remain unsold — capital already spent that does not come back to the till. And keeping it still…
If revenue fell by 15%, would you still be above break-even or below it? Knowing before the drop arrives turns a gut reaction into…
Three tools often heard together and often confused, but they answer different questions: what is happening today, where each customer stands, what the numbers…
Born in the 1960s in a Stanford project funded by the Fortune 500, SWOT is not meant to make a list — it is…
In 1896 an Italian economist noticed that 80% of the land belonged to 20% of the population. The same pattern repeats almost everywhere in…
A method born in the Japanese textile industry in the 1930s, now used by Toyota, NASA, Google and Amazon — and just as useful…
You don't need an accountant to start looking at the right numbers. Three simple calculations, done regularly, are enough to see how the business…
